We are based on york but our business address is associated in london. We will be setting up a brick and mortar store HQ in the future!

Moore Collectables is a specialist retailer of trading cards and collectibles. We offer a wide range of products including single cards, sealed products, accessories, and supplies for collectors and players.

You can reach our customer service team via: Email: contact@moorecollectables.co.uk Phone: 07934062533 Our contact form on the website We aim to respond to all inquiries within 1-2 business days.

In the rare event that we cannot fulfill a pre-order due to allocation issues from the manufacturer or distributor, we will offer you the choice of a full refund or store credit with a bonus percentage.

Yes! We frequently offer pre-orders for upcoming releases. Pre-ordered items will ship as soon as we receive them from our distributors. Payment is collected at the time of pre-order.

We strive for accurate grading, but if you believe a card doesn't match its listed condition, please contact us within 7 days of receiving it. Include clear photos of the card showing the condition issues, and we'll work with you to resolve the matter.

Yes, all sealed products (booster packs, boxes, etc.) we sell are guaranteed to be factory sealed and untampered with unless explicitly stated otherwise.

We use industry-standard condition guidelines for all our ungraded singles: Mint (M): Perfect condition with no flaws Near Mint (NM): Minimal wear, nearly perfect condition Excellent (EX): Light wear, minor imperfections visible upon close inspection Good (G): Moderate wear, noticeable imperfections Played (P): Heavily played with significant wear We provide detailed condition notes and clear images for cards in less than Near Mint condition.

No, we only sell authentic cards. Any reproductions, proxies, or fan-made cards would be clearly labeled as such, but these are not part of our regular inventory.

We source our products directly from authorized distributors and reputable sources. For high-value singles, we utilize authentication methods including detailed visual inspection and, when necessary, black light testing.

If you have concerns about authenticity, please contact us immediately with detailed photos. If a card is determined to be inauthentic, we will provide a full refund and return shipping costs.

Simply browse our website, add the items you want to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase.

Yes! Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

We accept payments through Stripe, which supports all major credit and debit cards.

No, we do not ship internationally at this point. All orders are only within the uk

If your order hasn't arrived within the expected time frame, please check the tracking information first. If there seems to be an issue, please contact us at contact@moorecollectables.co.uk with your order number and we'll help resolve the situation.

Orders are typically processed within 1-3 business days. UK delivery usually takes 2-4 business days after dispatch with our standard shipping option. Express and Next Day delivery options are also available. Please see our Shipping Policy for complete delivery timeframes.

If you experience technical difficulties with our website, please try clearing your browser cache and cookies first. If problems persist, please contact us with details of the issue, including screenshots if possible, the device you're using, and the browser version.

Yes, our website uses industry-standard SSL encryption to protect your personal and payment information. All payments are processed securely through Stripe, a PCI-compliant payment processor.

Yes, our website is fully responsive and optimized for mobile phones and tablets. If you have a question that isn't answered here, please don't hesitate to contact us at contact@moorecollectables.co.uk.

You have 14 days from the date of delivery to return items for a refund. Items must be in the same condition as received. Please see our Returns & Refund Policy for complete details.

To initiate a return, please email us at contact@moorecollectables.co.uk with your order number and reason for return. We'll provide you with return instructions.

No, we cannot accept returns on sealed products once the seal has been broken, as we cannot verify the contents remain unaltered.

Refunds are typically processed within 14 days of receiving your returned items. The funds may take an additional 3-5 business days to appear in your account, depending on your bank.

Yes, we do purchase cards from customers. Please email us at contact@moorecollectables.co.uk with details and images of what you're looking to sell.

We base our buy prices on current market values, condition, our current inventory needs, and demand. We typically offer 50-70% of current market value depending on these factors.

Yes! We offer store credit at higher rates than cash offers. Store credit is typically 10-20% more than our cash offer.

Yes, we purchase collections of all sizes. For large collections, we may arrange an in-person evaluation or ask for detailed inventory lists and representative photos.

Click on the "Account" or "Sign Up" button on our website and follow the prompts to create your account. You'll need to provide your email address and create a password.

No, an account is required to make purchases on our website. This helps us manage your orders and provide better customer service.

Click on the "Forgot Password" link on the login page and follow the instructions sent to your email address.

If you need to update your shipping address after placing an order, please contact us immediately. We can only accommodate address changes if the order has not yet been dispatched.